Effective Date: January 1, 2026
Last Updated: January 1, 2026
Introduction
PNMD Electric ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://pnmd-electric.biz, use our services, or communicate with us.
We comply with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and other relevant privacy regulations. By using our website and services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect several types of information from and about users of our website and services:
Personal Information You Provide
When you use our website, request services, or communicate with us, we may collect:
- Contact Information: Name, email address, mailing address, and phone number
- Service Information: Details about your electrical service needs, property information, and service preferences
- Communication Records: Emails, messages, and other correspondence you send us
- Billing Information: Payment information, billing address, and transaction history
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and usage, including:
- Device Information: IP address, browser type, operating system, device type
- Usage Data: Pages visited, time spent on pages, links clicked, referring website
- Cookies and Tracking: We use cookies and similar tracking technologies to enhance your browsing experience
SMS and Communication Consent
When you provide your phone number and opt in to receive SMS messages, we collect:
- Your mobile phone number
- Your consent preferences for SMS communications
- Message delivery and engagement data
How We Use Your Information
We use the information we collect for the following purposes:
- Provide Services: To deliver the electrical services you request and manage your account
- Communication: To respond to your inquiries, send service updates, and provide customer support
- SMS Notifications: To send billing reminders, payment confirmations, service appointment updates, and marketing messages (with your consent)
- Improve Our Services: To analyze website usage, improve our offerings, and enhance user experience
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Security: To protect our website, services, and users from fraud and unauthorized access
Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Consent: When you have given us explicit permission to process your data
- Contract: When processing is necessary to fulfill our contract with you
- Legal Obligation: When we are required to process data by law
- Legitimate Interests: When processing is necessary for our legitimate business interests, provided your rights do not override those interests
How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who assist us in operating our website, conducting business, or servicing you
- Business Partners: Trusted partners who help us deliver our services
- Legal Requirements: When required by law, court order, or governmental regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
SMS Communication Practices
PNMD Electric follows all applicable U.S. regulations for SMS communications, including the Telephone Consumer Protection Act (TCPA):
- We only send SMS messages to users who have provided express written consent
- Message frequency varies based on service needs (typically 2-4 messages per month)
- Message and data rates may apply from your carrier
- You can opt out of SMS messages at any time by replying STOP
- For help with SMS, reply HELP or contact us at support@pnmd-electric.biz
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Understand how you use our website
- Improve website functionality and performance
- Deliver relevant content and advertisements
You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
- Encryption of data in transit using SSL/TLS technology
- Secure servers and firewalls
- Regular security assessments and updates
- Access controls and authentication procedures
- Employee training on data protection practices
While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to:
- Provide the services you requested
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When we no longer need your information, we will securely delete or anonymize it.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
For All Users
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct inaccurate or incomplete information
- Deletion: Request that we delete your personal information
- Opt-Out: Opt out of marketing communications and SMS messages
For California Residents (CCPA/CPRA)
Under the California Consumer Privacy Act and California Privacy Rights Act, California residents have additional rights:
- Right to Know: Request disclosure of the categories and specific pieces of personal information collected
- Right to Delete: Request deletion of personal information (with certain exceptions)
- Right to Opt-Out: Opt out of the sale or sharing of personal information (note: we do not sell personal information)
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
- Right to Correct: Request correction of inaccurate personal information
- Right to Limit: Limit the use and disclosure of sensitive personal information
To exercise your California privacy rights, contact us at support@pnmd-electric.biz or submit a request through our contact page.
Children's Privacy
Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the updated policy on this page
- Updating the "Effective Date" at the top of this policy
- Sending an email notification for significant changes
Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy, your rights, or our data practices, please contact us:
